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Write to the Florida Dept. of Agriculture and Tourism. File a written complaint. DO NOT EXECT A CALL BACK FROM ANGIE. IT WILL NOT HAPPEN. I called several times only to be told Angie is on her other line. I told the rep. I would hold as I am dialing in on their 800 number. Special T Travel pays the bill when you call in on this number. I GOT THROUGH FINALLY. Keep calling and run their bill up. If you live in the area I suggest you go to small claims court. Do not expect to receive your money back any other way. BBB rating is "F" ... Read more

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All I can do is sympathize, and provide yet one more account in the hopes that it scares other people away from using this company. I don't want this to be too long, so here are just the facts: 1) I got a call from these folks, and a travel package was described to me that sounded good, so I bought it. 2) When the package came in the mail, it did not have all the destinations included which I'd been promised (and none of the ones I was actually interested in). I called them up, got instructions, and returned the package. 3) I never received... Read more

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On April 18,2013 I purchased a package via the phone. When I received the package it was not what I had been led to believe. The funds were taken from my MasterCard within 4 days. I immediately returned the package as I was instructed to do. I have had it verified to me by at least 9 different service reps that yes the package was received by special T Travel on May 18 2013 and yet 4 months later after numerous e-mails and 10 phone calls I am still without a refund. Each time I am tole that they will forward my request to accounting. I don't... Read more

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I paid 138.00 to special T travel and looked over the agreement, I was told I could cancel no questions asked and get my money back, I've been calling every week and no refund yet. I get the same excuse's and another week goes by. what a scam there should be a law to what they don't do or promise. These people have no heart how would they like it done to them. please don't ever even think of getting a vacation package from SPECIALITY TRAVEL they will rip you off beware of phone calls or transactions done over the phone. I'm not done yet I will... Read more

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Followed company process to get refund from Special T Travel after receiving a package from them that was NOT what I was told on the phone when I purchased. Company took my money out of my bank acct. even before I got off inital phone call. It has been 2 months and multiple phone calls, no refund! Just spoke with Angie today in customer service and received more excuses why they have been unable to process my refund and was told flat out by her that she has no idea when I would receive my refund , and that I have no other option ,no one else... Read more

Was this review helpful? 2 1

I purchased their travel package in December of 2012, but decided to return the package for the refund offered on the phone. I sent it back within the allotted time frame, and even sent it with a "return receipt requested" so they wouldn't be able to say they never received it. It is now July, and I have called them every month. Every month they gave me a story that the refund was being worked on. When I called today though, I continuously received a busy signal. Maybe they have gone out of business. I am convinced I will NEVER get my money... Read more

Was this review helpful? 2 4

I booked a vacation in Florida with Special T Travel 2 years ago. Within 2 weeks I suffered a health set-back and wound up needing to use oxygen 24/7 . This put an instant shut-off to travel. The amount of equipment I require does not allow me to go on a trip that gives me 3 daYs in each of 3 places. I called and also wrote a special letter canceling the trip in writing. For a long time I would call often speaking with Christina, Jeanette, Nick , I was always assured the refund was forth coming. Never Happened! Now they have turned it over... Read more

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I was called about three weeks ago and strongly encourage to buy a vacation package to Orlando and Daytona with a $500. cashcard. I told them I was 80 and my husband was 84, and we didn't travel much anymore. The salesman insisted we examine the package, and we would have 30 days to decide. He took my credit card number. Because of more recent health problems, I called to cancel. I was told to send a fax with reasons why I would need to cancel which I did. It's not been taken off my credit card, and I can't get hold of them on the phone. ... Read more

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They are located at 5050 S. Hwy.17-92 Suite 101, Casselberry, FL 32707. Their customer service people are Christina, Jeanette, and Nick. The Customer Service Principal is Angela Nemiro, Mr. J. Doug Fields is the President, and Ms. Traci Fields is the Vice President. Headquarters phone number is 1-877-395-8921 Ext. 123. I was called by Special-T Travel on March 1, 2013, to purchase a vacation package for $299.00. Totally refundable within 30 Days. I thought that I was speaking to Specialty Travel of Florida, which I have done business... Read more

Was this review helpful? 6 1

11/3/2013 I purchased a travel package deal for $298 from this company . A week later I cancelled because my husband already had planned for the summer and he said this is too good to be true. It may be a scam. I called to cancel and the representative told me to call back a week later to check on the status. I called 2 weeks later to give the company more time. It was not done so the representative apologized and told me she will take care right away and call back in a week to check on status. I called 2 weeks later and it was not done. ... Read more

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