Special T Travel
www.special-t-travel.com
scamproofed
DO NOT BOTHER TO CONTACT SPECIAL T TRAVEL FOR REFUNDS
Write to the Florida Dept. of Agriculture and Tourism. File a written complaint. DO NOT EXECT A CALL BACK FROM ANGIE. IT WILL NOT HAPPEN. I called several times only to be told Angie is on her other line. I told the rep. I would hold as I am dialing in on their 800 number. Special T Travel pays the bill when you call in on this number. I GOT THROUGH FINALLY. Keep calling and run their bill up. If you live in the area I suggest you go to small claims court. Do not expect to receive your money back any other way. BBB rating is "F" BEWARE
Loss:
$1
4 comments
Carrianne Psm
Sold bad program / never got money back
All I can do is sympathize, and provide yet one more account in the hopes that it scares other people away from using this company. I don't want this to be too long, so here are just the facts: 1) I got a call from these folks, and a travel package was described to me that sounded good, so I bought it. 2) When the package came in the mail, it did not have all the destinations included which I'd been promised (and none of the ones I was actually interested in). I called them up, got instructions, and returned the package. 3) I never received a (requested) confirmation that they'd received the package, but when I called them back weeks later to ask what was up with it, they said it can take up to 30 days for the money to be refunded. 4) Waiting that long (funny though that they wait all of one minute to TAKE your money!), I called them back again to ask why nothing had been returned yet. They didn't know, but would call "accounting" and have the money sent. I would see it in a few days, they said. 5) Surprise, the money did not arrive. Repeat step 4. 6) Surprise, the money did not arrive. Repeat step 5. As of this writing, I have not received a refund. And, since it has been so long, it is unlikely that VISA will honor such a dispute (which is maybe why they delay so long... so that you don't have any choice). TAKEAWAY: Do not do any business with these people. They are not honorable, are not always even reachable (and the "manager" never is). Just save yourself the annoyance and money. The Better Business Bureau gives them an "F" rating. ---------- P.S.--- I do not work for some competing travel firm, and am not writing this out of any personal motivation other than pure pissed-off-edness, the simple desire to warn people off of them, and for a little more justice in the world.
Loss:
$300
Anonymous
Toronto, Ontario
DON'T PURCHASE
On April 18,2013 I purchased a package via the phone. When I received the package it was not what I had been led to believe. The funds were taken from my MasterCard within 4 days. I immediately returned the package as I was instructed to do. I have had it verified to me by at least 9 different service reps that yes the package was received by special T Travel on May 18 2013 and yet 4 months later after numerous e-mails and 10 phone calls I am still without a refund. Each time I am tole that they will forward my request to accounting. I don't believe there is an accounting departmen.THIS COMPANY IS A DISGRACE........ Jody Hutt
Loss:
$157
1 comment
Norene Ilw
Mooresville, North Carolina
Scram and Fraud
They are located at 5050 S. Hwy.17-92 Suite 101, Casselberry, FL 32707. Their customer service people are Christina, Jeanette, and Nick. The Customer Service Principal is Angela Nemiro, Mr. J. Doug Fields is the President, and Ms. Traci Fields is the Vice President. Headquarters phone number is 1-87*-395-**** Ext. 123. I was called by Special-T Travel on March 1, 2013, to purchase a vacation package for $299.00. Totally refundable within 30 Days. I thought that I was speaking to Specialty Travel of Florida, which I have done business with before. After talking it over with my husband, we decided to cancel the package. I talked to their customer service department, and was informed that I had to cancel with a written e-mail. So I sent them an e-mail on March 14, 2013. I called a few days later and was told that I would be refunded my money within 30 days. I called again a few days before the 30 days was up to see if my refund was being processed. I was told that I should receive my refund any day now. Monday, April 15,2013, I called again to see why I had not received my refund. I was told that the accounting department was a couple days behind and I should receive my refund in a couple of days. (They had 30 days to refund it, but they need more time, right.) I knew something was really wrong. I called back and wanted to talk to a supervisor, which customer service gave me, Angie's voice mail. They did not know Angie's last name, their boss. I left Angie two voice mails, two different times and have still not received a call back. I have talked to my bank and they are taking care of the situation. This company needs to be closed down. BBB gives this company an F rating. Very bad comments have been made about this company on Google. The State of Florida, should do something to keep companies from using other businesses names for a profit, such as Special-T and Specialty Travel, which happens to be a good company. I am writing this letter to you, to protect other people from this scam AND Fraud. Thank you for any help you can give to me and the other people, who have been taken by this company. Constance White
Loss:
$2000
Jillyn Yhm
Olathe, Kansas
Bad business practice
Followed company process to get refund from Special T Travel after receiving a package from them that was NOT what I was told on the phone when I purchased. Company took my money out of my bank acct. even before I got off inital phone call. It has been 2 months and multiple phone calls, no refund! Just spoke with Angie today in customer service and received more excuses why they have been unable to process my refund and was told flat out by her that she has no idea when I would receive my refund , and that I have no other option ,no one else to talk to. WIll just have to wait.
Loss:
$149
Anonymous
Bay City, Michigan
I booked Florida vacation canceled in less than 30 days , 2years no refund yet!
I booked a vacation in Florida with Special T Travel 2 years ago. Within 2 weeks I suffered a health set-back and wound up needing to use oxygen 24/7 . This put an instant shut-off to travel. The amount of equipment I require does not allow me to go on a trip that gives me 3 daYs in each of 3 places. I called and also wrote a special letter canceling the trip in writing. For a long time I would call often speaking with Christina, Jeanette, Nick , I was always assured the refund was forth coming. Never Happened! Now they have turned it over to a company that calls you about the vacation you paid for and never used.? What is that all about? They are a fraud? Florida's Attorney General should wipe them out.
Loss:
$300
1 comment
Anonymous
Rochester, Minnesota
Scam no refunds, crooks.
I paid 138.00 to special T travel and looked over the agreement, I was told I could cancel no questions asked and get my money back, I've been calling every week and no refund yet. I get the same excuse's and another week goes by. what a scam there should be a law to what they don't do or promise. These people have no heart how would they like it done to them. please don't ever even think of getting a vacation package from SPECIALITY TRAVEL they will rip you off beware of phone calls or transactions done over the phone. I'm not done yet I will hand this problem over to NBC and let them investigate them and exploit them on national television.
Loss:
$138
Keon Rul
Saint George, Utah
NO REFUNDS GIVEN !
I purchased their travel package in December of 2012, but decided to return the package for the refund offered on the phone. I sent it back within the allotted time frame, and even sent it with a "return receipt requested" so they wouldn't be able to say they never received it. It is now July, and I have called them every month. Every month they gave me a story that the refund was being worked on. When I called today though, I continuously received a busy signal. Maybe they have gone out of business. I am convinced I will NEVER get my money back!
Loss:
$198
1 comment
Anonymous
MY CLAIM DENIED
I AM SO FREAKING PISSED RIGHT NOW SO WHAT BETTER FORUM TO SHARE MY HORROR STORY WITH. I WAS CHARGED 1198 DOLLARS FROM SPECIAL T TRAVEL BECAUSE OF SOME *** TRIP I NEVER TOOK. THEY TOLD ME IF I DID NOT TRAVEL I WOULD LOSE THE 298 DOLLARS I PAID. THEY NEVER TOLD ME THAT I WOULD HAVE TO PAY *** NEAR 1200 DOLLARS AND NOW I AM OUT ALL OF THIS MONEY FOR NOTHING. MY BANK GAVE ME MY MONEY BACK AT FIRST WHEN I DISPUTED IT BUT EVIDENTLY THE COMPANY WAS ABLE TO PROVE THEIR CLAIM BECAUSE I RECEIVED A LETTER SAYING THE FUNDS WOULD BE PAID TO SPECIAL T TRAVEL AND THEY HAD PROOF I AGREED. I CONTACTED MY LOCAL BRANCH AS INSTRUCTED AND THEY WON'T PLAY ME THE TAPE BUT CLAIM IT DOES IN FACT HAVE ME AGREEING. I AM SO DISGUSTED WITH THIS PROCESS AND THE ONLY POSITIVE THING I CAN THINK OF IS I NO LONGER HAVE TO DEAL WITH THIS *** SCAM COMPANY AGAIN.
5 comments
Marra Hie
Cancun, Quintana Roo
Paints a pretty picture, puts you in a ghetto
I booked my honemoon to Cancun with Special-T-Travel. The place they booked us, called the Aquamarina Hotel was a dump. It was old, smelly, the food was not great to say the least. It was called a resort. There is not much to do there at all. There is no refridgerator, microwave or coffee makers in the room. The place is in the middle of a ghetto. When I asked where I could get a cup of coffee early the next morning, I was told I would have to wait until the cafe opened or walk across the street!! We moved out the next day to a real resort! When I got home I tried to contact Special-T-Travel to get reimbursed for the days we didn't stay. I was told to fax a complaint to their compliance dept. I did. I was told someone would contact me. They haven't!!! It's been a month. Everytime I call, I am told to talk to Angie. I get put through to her voicemail, and NEVER get a response! Don't trust these people!! If you are using a travel agency, my recommendation is talk to someone local that you can see face -to-face!!
Loss:
$800
2 comments
Anonymous
Promise of 30 Days to Change Mind on Vacation Package
I was called about three weeks ago and strongly encourage to buy a vacation package to Orlando and Daytona with a $500. cashcard. I told them I was 80 and my husband was 84, and we didn't travel much anymore. The salesman insisted we examine the package, and we would have 30 days to decide. He took my credit card number. Because of more recent health problems, I called to cancel. I was told to send a fax with reasons why I would need to cancel which I did. It's not been taken off my credit card, and I can't get hold of them on the phone. I was very careful to get their assurance that I could change my mind. We never received a package.
Loss:
$159
Anonymous
Casselberry, Florida
Special T Travel won't Answer phone concerns GO VISIT THEM
I too Read many complaints from customers so suggest you do like I did with my issues and go visit them and talk to Ms Angie and her coworkers at Special T Travel. Their address is on the website @ Special T Travel Service Inc. 5050 S US Hwy 17/92 Suite 101 Casselberry, FL 32707 USA and Google Map helps you there as easy to reach location. Also check the info on the company registered in State of Florida. Go to website http://www.bbb.org/central-florida/business-reviews/vacation-certificates-and-vouchers/special-t-travel-service-in-casselberry-fl-301267 for more helpful info. take the time to read all the complaints as they will help you reach your goal. They would be more than happy to assist yoso let them know what a good customer thinks!
Loss:
$200
1 comment
Anonymous
Mrs. D
11/3/2013 I purchased a travel package deal for $298 from this company . A week later I cancelled because my husband already had planned for the summer and he said this is too good to be true. It may be a scam. I called to cancel and the representative told me to call back a week later to check on the status. I called 2 weeks later to give the company more time. It was not done so the representative apologized and told me she will take care right away and call back in a week to check on status. I called 2 weeks later and it was not done. The representative apologized again and told me she will take care right away and call back in a week to check on status. By this time I know to take down the name of the representative. Her name is XXXX. I informed her this is the 3rd time I called. Then I make note of the date I called. The fourth time I called was on 3/18/2013. XXXX told me to check back on 3/22/13. I called today for the fifth time ON 4/16/13 and spoke with XXXX again. She apologized again and promised will take care of it. I think this reflect very negatively on company's customer service. I left a message with the manager,xxx, this morning. Imagine if I don’t follow up on this issue, I will never get reimburse for this amount.
Loss:
$298
Gayland Kcr
Mooresville, North Carolina
No Refund
In Oct. 2012 Iagreed to REVIEW a so-called pre-paid travel package theat some other party had paid for. They billed $298 on my credit card but guaranteed a refund -no questions asked.. After review, I decided that this was not a package I would use and sent it back within the 30 day examination period. As of today, I haven't received my refund. I have repeatedly called and been assured that the refund was in progress. Their excuse was that their accounting department was behind their workload. Now they continue to direct my phone calls to voice mail. This company is a total sham and must be in financial trouble because they cannot even refund $298.
Loss:
$298
4 comments
Anonymous
Denied by Amex
Just received a letter from my credit card company today informing me that my dispute was denied because Special T Travel was able to provide their claim. I have no idea what they are talking about and have yet to hear the tape. They refuse to play it for me. I have contacted everyone imaginable and they won't help me. I don't know what to do. They charged me almost 1200 dollars and I have nothing to show for it. I have read posts about companies being able to help before hand...Why wasn't I ever contacted. Learn from my mistake
Loss:
$1198
1 comment
Genaro Xkc
Kansas City, Missouri
Special T Travel Scam
Updated by user Mar 04, 2013
Special T Travel has finally refunded the the momnies. My funded were fully recovered.
Original review Feb 01, 2013
Special T Travel telemarketed me in August of 2012. I paid 198 dollars for six nights in FL. The agent indicated that no presentations were required and it wasn't part of a timeshare deal. The travel agency had a promotion on lodging. When I received the package, I found that such presentations were required, and immediately canceled the package and was told a refund would be immediate. I have called six times, and have yet to see the refund. I have emailed and they have acknowledged the email. Each time it is referred to their accounting department with no action. Ron Phillips
Loss:
$198
3 comments
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These people are scammers. They try to extort money from unsuspecting people by threatening to damage their credit score.
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Cristina
After you purchase a trip for $138 if you don't use the travel company they sell the list off to a sister co. called
Consumer services of america and then they call & hard sell you into spending more $ for a trip.
They also
say they are going to charge the credit card that was used. My question is , how does this other high preasure
company get the information of the consumer ?
Scam & need to be shut down. It must be that Florida is
is the best state to take advantage of the consumer.
I would suggest you contact your bank and tell them your card was lost or stolen. These individuals would not be able to charge on this card account number.