I purchased a vacation package November 5th after attending an expo and receiving a phone call that I had won this vacation package. I was told that I would not be charged until I decided to keep the package and after the 30 day deadline to return the package, my MC number would then be charged. After I talked to my mom regarding this package I realized it was maybe not the best idea, and called the bank to see if the charge had gone through and to cancel my mastercard. It had went through within 10 minutes of getting off the phone with them.
I followed the instructions for returning the package within 30 days of receiving it with a written document explaing my request to cancel and why and tracked it via canada post to see when it arrived in Florida. The company received my package November 29th, 2009. After 30 days my request for a refund was not honored so I emailed customer services. I got not response. So I copy and pasted that email and sent it a second time, informing them it was their last chance to validate my request before I took alternative measures.
The company emailed me back after this second email of mine and said my request would be submitted again to the accounting department. 2 weeks later (today) I still have not received a refund. I called the customer service line to inquire. The representative, took my reference number, "looked it up" and said that it was refunded today, I will see it on my statements in two -3 business days. I said thank you very much and he HUNG UP ON ME!!! Granted there was nothing left to say, but it was RUDE
I am so angry with this company,they are lazy, decietful and rude. I will never ever refer any one I know to this travel company and I will do everything in my power to make sure that people entering ballots in at expos know about this scam!
Monetary Loss: $598.