We purchased a super discounted 10 day trip to FL with Special T Travel including a cruise to the Bahamas. Upon arrival at the port in FL we were told that our ship had departed for the Bahamas the day before!!
There we were stranded in the heat, with our suitcases, standing in front of the closed terminal doors like idiots trying to find a place to stay in FL. Special T Travel admitted their mistake and told us the cruise portion of the trip would be refunded (one week later, still no refund). They said they could not help us with the hotel because they do not have hotel contracts. We had to beg to at least get a comped rental car from them so we could drive around looking for a place to stay.
All in all, I was not happy with their service. Who makes such a huge mistake on the date of departure for a cruise???
Monetary Loss: $750.