I too Read many complaints from customers so suggest you do like I did with my issues and go visit them and talk to Ms Angie and her coworkers at Special T Travel. Their address is on the website @ Special T Travel Service Inc.
5050 S US Hwy 17/92
Casselberry, FL 32707 USA
and Google Map helps you there as easy to reach location. Also check the info on the company registered in State of Florida. Go to website http://www.bbb.org/central-florida/business-reviews/vacation-certificates-and-vouchers/special-t-travel-service-in-casselberry-fl-301267 for more helpful info. take the time to read all the complaints as they will help you reach your goal.
They would be more than happy to assist yoso let them know what a good customer thinks!
Monetary Loss: $200.